FAQs

Where is your jewellery from? 

  • We search the globe for passionate and talented artisans, curating limited edition collections. We only support independent artisans, co-operatives, and family businesses that pay fair wages and produce ethically.
  • We travel to meet every supplier we work with in person to verify this with our own eyes.
  • Our debut collection "A Luz" was made using traditional handcrafted techniques in Gondomar, a municipality in Northern Portugal known as the birthplace of the country's luxury jewellery industry. 

What is your jewellery made from?

  • The materials used by each artist in each collection will differ but we prefer preference for high quality yet durable metal blends, coatings and gemstones that can be worn everyday and require minimal maintenance.
  • Our debut collection "A Luz" was crafted from recycled sterling silver, 18-karat gold and freshwater pearls.
  • We will always be 100% transparent about what goes into produing and shipping our jewellery. Our pricing  reflects the quality of both the craftsmanship and the materials used in our pieces.
Where do you ship from? 
  • We've partnered with Huboo, a UK-based logistics company that provides us with secure storage and automatic fulfilment as soon as you place an order or submit a return.
  • We ship out of Huboo facility in Bristol in the UK
  • We have plans to add shipping centres in Europe, the US and more so stay tuned for new, faster shipping options coming to you soon.

 Do you ship internationally?

  • Yes, with a few exceptions we probably offer at least one shipping option for your country. 
  • Please see our shipping policy for details on rates, taxes,  transit times and markets we do not yet ship to. 

 How can I track my package?

  • Once your order has been fulfilled, you will receive an email from us with your tracking information. You can track the progress of your order directly on your Shop Belis tracking page.